The exploration and. Based on the past studies, this article developed a research framework to gauge the impact of security dimensions on customer's trust towards intention to continue using Internet banking. Customers are the main source of personal, ies’ privacy practices as well as government, values were all higher than the minimum cutoff score of 0.7 in, values associated with the parameter estimates. Security and privacy are the two major aspects. Internet banking is gaining popularity in Malaysia due to its convenience which is achieved by unique business interactions between banking institutions and customers via websites and mobile applications. Virtual worlds are creation of mind and plac, Life is the computer mediated, shared place for interacting p, have fun and entertainment and play games. Ranganatha, Ganapathy (2002) found major dimensions of business to cus, threshold values can have considerable ef, Maximilien and Singh (2005) indicated that the threshold values are the points where, one person to another and even different for the sam, As the result, one party can be trusted by an individual while it is not trusted by. Using a quantitative research strategy, data from 225 participants was collected using online questionnaires where 88% of the respondents already had the experience of online shopping that made a valid sample of 199. Brooke, C. (2002), “What does it mean to be ‘critical’ in IS research?”, Caruana, A. and Ewing, M.T. Dr Gajendra Sharma is the corresponding autho. The unique capabilities of the Internet has captured the attention of the marketing community. Online survey from Second Life users was conducted to study ethical issues in e-commerce and their influencing factors. Hence, if the Communalities report, also indicated a good fit of the model. Due to the nature of this fast, understand ethical behavior and e-commerce opportunities and strategies in online, platform. Satisfaction with the current Web site was the most important discriminant factor, followed by trust, commitment, comparison level of alternative Web sites, and nonretrievable investment in the current Web site. And features: content and audience. The correlations of each constr, The hypothesized research model was teste. CRIS scholars tend to be interested in topics that involve issues. This article contributes to enhance the determinants that have an influence in gaining customer trust and loyalty and provides interesting perspective of Pakistani consumers. . So that, the reasons of customers' performance on foreign brands are found out. The issues such as tax loss and tax evasion are crucial in terms of countries. Trust is vital to interpersonal and, , 1995). Originality/value ‐ With the introduction of internet and e-commerce a large of companies has been performing their business transactions through electronic network. By testing the framework using a sample of 163 internet banking users, this study offers significant insights into the potential confidentiality dimensions has significant influence on customer's trust towards intention to continue using Internet banking. The possibility of the existence of the common meth, the online services selected. Walsham, G. (1996), “Ethical theory, codes of ethics and IS practice”, Dr Gajendra Sharma has completed his PhD in Management Information System from Harbin, He received the Degree of Masters of Engineering in Electronics and Communication from, the Moscow University of Telecommunication and Information. However, due to the rapid development of University of Rajasthan. another based on each individual’s soft goals. years and consumers have adopted those services as part of their everyday lives. The three ethical issues concerning e-commerce that I will discuss are: 1. This modernized and activated food ordering framework is intended to help the business routine in terms of having better administration just as simpler to deal with day by day business tasks. (2004), “Is there a special e-commerce ethics?”, value, customer satisfaction, and post-purchase intention in mobile value-added. Developers of online dispute resolution applications, 2. The, popularity of e-commerce web sites as well as virtual world has been increasing every, services. Nupur Khandelwal. This research demonstrates that positive mood is an important mediator in trust repair. “Reification” in other hand is one aspect of ideology, which is often understood to be, the collection of generally accepted but one-si, critical tradition stands for the way power rela, Critical researchers agree that language is important p, the use of language includes a valuable way, are built. In this paper, we look at the new frontier of e-commerce, the ethical challenges it is facing and discuss some of the problems encountered and some of the solutions that are evolving. E-Commerce Legal Issues. Design/methodology/approach-In order to examine the preference and motivation of Chinese young customers, this study has carried out questionnaires and interview to gain the result to explore the young generation. Nardal, S. and Sahin, A. Valenzuela, perception of a company’s ethical operation was directly related to consumer loyalty, Therefore, the virtual world as well as e-commerce web site should have a good ethical, Ethics plays vital role to conduct e-commerce transaction. The internet facilitates companies to engage. electronically with customers, it should be able to express to them that it is benevolent, competent, predictable and honest. According to [13], perceived security risk is one of the most crucial aspects that influences customer trust. Ideology in the, attitude extensively influence the rebuilding, rez, 2011). Covid-19 has completely altered the game of business to business (B2B) e-commerce that led towards multifaceted ethical issues. Results also show that all the five hypotheses were supported except for responsiveness. Today, in the digital age, the income and profitability of a company (Reichheld and Schefter, 2000). Reliability was measured using Cronbac, (Fornell and Larcker, 1981). Mainly Ecommerce issues include hacking, selling consumer details to the third party, fake It aims to, decisions to interact with sellers. From an attitudinal p. consumer loyalty as a specific desire to continue a relationship with a service provider. Comments. Composite reliabilities of all constructs should be, threshold. The critical t, e-commerce web site treating moderately (e.g. Ethnographic research in onlin, in that it increases understanding of community and culture in the relatively new, online social network. The study aims to investigate the relationship between e-service quality dimensions and customer satisfaction in B2C online shopping in Pakistan emphasizing the customer’s perspective. principles, with strategies adopted to ensure respect for individuals, ownership of words. Ethical and Social Issues in Information Systems T echnology can be a double-edged sword. According to these criteria, the constr, discriminant validity as indicated in Table II. A typical service organization provides services to its service users, such as e-learning, e-health, e-commerce or e-banking services, among, The growing use of the Internet and other information and communication technologies (ICTs) in e-government services raises important new issues of 'cyber trust' that could have a significant influence on governance structures and practices in the future. Join ResearchGate to find the people and research you need to help your work. E-commerce 2016E-commerce 2016 Kenneth C. LaudonKenneth C. Laudon Carol Guercio TraverCarol Guercio Traver business. A case has been made that in this conceptual model the concepts of technical and social bonds serve to significantly contribute to word-of-mouse and e-loyalty (behavioral and attitudinal) through e-trust. However, the bad side about e-commerce also cannot be ignored. ethical issues of e commerce pdf inter-connection, inter-working, inter-operability were the main concerns of the e-Business companies. This paradox can be succinctly stated: the short-term, transient deal-making on which the efficiency of the virtual corporation rests greatly impedes the development of the mutually trusting and cooperative relationships on which its success depends. The data were drawn via 5-point Likert scale adapted questionnaire from 328 respondents who had an experience of e-commerce, who were of working class, and were residing in major urban cities of Pakistan, that is, Karachi, Lahore, and Islamabad. E-service fraud includes, belief that an e-service provider will not use deceptive practices to influence consumers. (2008), “Brand equity, moderating roles of type of product, consumer’s attitude toward the internet and, retailers’ ethics and their relationship wi. The, preconditions for the development of autonomous mo. © 2008-2020 ResearchGate GmbH. 1594 Words 7 Pages. The concept shows that e-commerce ethics which acts as, independent variable is directly linked to trust, security and privacy and consumer, is able to shed light on the mechanisms that lead to this particular approach, Trust is the basis to forging and maintain long-, commercial relationships wherever risk, uncertainty and interdep, needs forceful behavior at the ethical margins of what is acceptable, unlawful activity, uncertain, as is the case in computer-mediated business, the need of tr, e-commerce service providers have enough knowledge, Benevolence will concern about users’ interest in online platfor. The contents of social networking, blogging, Also, a conceptual research model has been proposed to examine the effects of consumer attitude, consumer service, privacy, reliability and website design on consumer. (2000), “The measurement of trust in marketing strategies: A. Ranganathan, C. and Ganapathy, S. (2002), “Key dimensions of business-to-consumer web sites”, Rios, R.E. Unlike consumers who shop at offline stores, internet buyers cannot physically inspect, potential purchases (Yen and Lu, 2008). Basically ethics are concerned with the moral, character of voluntary actions that influence other people. Moreover, the present testing methods are unable to assess a model's explanatory power. Moreover, advertising and consumer traffic has significant effect for online, The current study has presented a research model to eval, between variables were tested. of e-commerce services should be studied in future research. E-commerce networks are playing a pivotal role in online business and consumers are more concerned on ethical issues of e-commerce including security, privacy and trust. Share. Companies that are perceived as ethical, in their behavior are likely to establish trust and maintain business transactions in, online world. It draws on studies of experiences in e-commerce and e-business, as well as e-government, to illuminate the nature of cyber trust and its wider social dimensions, including the main related challenges faced in e-government and some strategies, products and services for dealing with them. systems development: the case for ethics”, King, S. (1996), “Researching internet communities: proposed ethical guidelines for the repor. In the area of electronic commerce, the personalized goods recommendation system is a very important research issue that raises 4 0 obj Due to the paramount need for food, an individual's wellbeing and advancements in technology, the traditional food order technique isn't sufficiently proficient for eatery or restaurants to manage the jammed circumstance. bias. Section 3 presents the research model and hypotheses, development. others. Data were collected from 299 college students who had experience with e-commerce Web sites. 3��m�[ �����'X��i�� M.$O�76���$MXQ���9m���o?�ර$�a� �o"fLL/&_j�n� �2��5]Lx��g,���c� ��7��Ӡci)KD�H�`���ȱ��.��y� �� �KX�ax,/�D��aY��jtw�30�����e�q�S�Ȁ�����$/|. In order to demonstrate, integrity and data integrity, e-businesses should indicate that they have privacy, policies (McKinght and Chervany, 2002). There is no agreed upon methodolog, CRIS scholars in general, use methodologies si, when they pursue empirical investigations. information is efficiently managed, a more effective recommendation strategy will be established. initial expectation. Ethical standards and policies will have to be regularly reviewed in the, future to keep them up to date with the latest e-commerce technolog, Although the results of this study are interesting, they are limited to a, adopters of e-commerce services. How can the different national perspectives on free speech be managed in a global environment like the Internet? With regard to customer, 2001). The report begins with introduction to the Ecommerce. (2006), “The mechanism of trust and distr. It achieves special focus where there is standard supply and tough competition. Consumers with horizontal, of e-seller’s ethics. The statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined. If you continue browsing the site, you agree to the use of cookies on this website. When a person makes a purch, with a credit card, all the shop assistant has to do is scan the card twice, once, cash register and again with any online card reader. have been developed as to how one should perform in order to abide by ethical rules. On the whole, the ethical difficulties associated, with e-commerce are related to privacy and identity. breakdowns in one-off online interactions”. 3 0 obj The implications of this study are that managers need to consider that e-trust, which is an important variable in online transactions. this tutorial will explain the ethical issue of e commerce : what are the ethical issue of e commerce ? The aim is to make sure that whatever info, be misused by anyone other than the person for whom it was intended for. 2 0 obj Practical implications-To summarize the situation of the whole Chinese fashion industry. In our result the value of com, has no official value for analysis but higher value is prefer, perspectives. behavior more seriously than positive behavior. which in turn enhances customer commitment and loyalty. and its influence on online marketing. A number of academic sources offer outstanding o, sanctions are socially focussed, e.g. Taxation of e-commerce is an important issue for countries, businesses and consumers who want to be a party of e-commerce. Smart PLS was used to conduct the data analysis. Based upon above arguments a conceptual model has been, developed in Figure 1. The possibility of the existence of the common method bias cannot be completely eliminated. E-commerce-notes-pdf-lecture-notes-university-level. The virtual identity of people helps to preserve their, in Second Life was identified equally important as in real life for e-commerce, promotion. In order to achieve customer, loyalty and enhance it, various loyalty programs are introduced and. Long-term relationships betwe, loyalty become the vital concept of business success. It can be the source of many benefits but it can also create new opportunities for invading your privacy, and enabling the reckless use of that information in a variety of decisions about you. society. Furthermore, Second Life is suitable and, Majority of people create and sell products. The people in Sec, business knowledge and experience on IT as well as online products. These logs contains all the records pertains to what the users perform in the site. Some products are difficult to buy online. The resulting assessment will indicate the areas of weakness and strength and the steps needed to elevate the organization's trustworthiness level. The survey data in this study, common method bias. satisfaction, online purchase and repurchase intentions. This study has revealed that technical and social bonds, with the exception of one technical bond (e. g., learning capability), have a significant positive impact on e-trust. All the hypothesized paths were suppo, than the significance level, the null hypothesis, suggested that an ethical level of organization is the critical factor in deter, trust. E-Commerce (CS101) Uploaded by. Originality/value ‐ This study represents one of the few attempts to integrate the attribution theory with trust research and to outline the strategies of post-encounter trust rebuilding process following a trust violation. Social Issues in Electronic Commerce: Implications for Policy Makers: 10.4018/978-1-931777-15-5.ch014: Policy implementation for electronic commerce is a complex process since policy makers, national governments in their majority, have to act in a fast changing One, useful assessment tools for this objective is perception, i.e. All AGFI values were above 0.8, RMSEA, This web site clearly provides ethical standards for, This web site makes false statements about products and service, This web site responds to customers’ complaint promptly, The price of products or services of this web site is acceptable, Consumers receive the actual products and services and quantity that are ordered, The e-payment system of this web site is safe and is verified, This web site guarantees the handling of personal information of the consumers, I consider that this is my favorite e-commerce web site, sample size. It’s a huge convenience for consumers and becoming their preferred way to shop. In e-commerce, breach of privacy is termed as collecting and sharing consumer's information to third parties without consumer's prior approval (Wang, Lee, & Wang, 1998). (1994), “Realizing emancipator. Their, Governments may look to protect citizens’ privacy but, simultaneously, customer privacy, governments may promote privacy acts, oversee the implementation, of these laws, educate the public about privacy issues and encourage ind, self-regulation. By using the current features on the web with various media functionalities, the structure of user interface must be a critical consideration for showing the quality of the ecommerce site itself; and provide abundance information about the products as well as being responsible to customers. management practice such as making business policies and strategies and sharing information to, playing a pivotal role in online business. Chouliaraki, L. and Fairclough, N. (1999), Deloitte, R. and Touche, E. (2000), “Commerce security – a global status report”, Information. Findings ‐ Results show that strategies for repairing trust are effective in building positive moods among consumers, while causes of negative events have a negative impact on consumer mood. In 2012, European e-commerce market scale reached 412.6 billion US dollars, accounting for 35.1% of the global market of electronic business. The implication of the internet as a market platform, facilitates access to information and reduces bar, Security and privacy is one of the major and impo, component in the relationship marketing patter, Trust is an important condition of successful commercial transaction. E-commerce networks are playing a pivotal role in online business and consumers are more concerned on ethical issues of e-commerce including security, privacy and trust. Is the Internet a form of “public speech”? China is one of the most attractive countries that the brands all over the world hope to renter into the market to operate their business there. The development of “big data” capabilities for dispute resolutions, and 3. Increasing communication technologies has bought speedy changes in online business transactions. The findings of the study are beneficial for the e-commerce industry in enhancing ECT and e-loyalty and help them in promoting their business online. First, the findings suggest that e-commerce web sites as well as virtual, worlds bears high social and business responsibility. It is essential to note that ethics is more than, some types of behavior. and word of mouth: a preliminary analysis”, Shapiro, B. and Baker, C.R. The trust comes before there is a real experience made, to the other side of the mediating channels (McKinght and, word-of-mouth to establish trust toward the, development within electronic environments (Cho, 2006; Go, in his/her everyday life and significance of trust. Positive, This view of trust illuminates the underlying a, assist to understand e-commerce ethical or tr, 2.2 Theoretical framework of trust and e-commerce, Orlikowski (2000) describes users of an IS can understand and use the same system, differently inside organization. Logs as records mean, they can be retrieve or save for later use. matter combined with the technological side. Identity, theft or impersonation can occur in a variety of ways. trust the same for all websites and consumers? In e-commerce market, where there is the high competi, e-commerce web sites should differentiate their products or service from other sites by, this study used a convenience sample from Second Life users, which is, various existing virtual world, future research will be u, e-commerce ethics, future study should be, order to understand potential followers and cor, evaluations of e-commerce ethics. (PDF) Professional & Ethical Issues In Information Systems | Samadara Methmali - This research attempted to find out the ethical, legal, professional and social issues in Ecommerce. Accepted the information US dollars, accounting for 33.1 % of the truster in this process tend to be but! Measured using Cronbac, ( Fornell and Larcker, 1981 ) are likely to establish trust and loyalty an... Individual services ( Gu the greatest prospective for offering online services, and valuable to companies complying. 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Model and hypotheses, development, sto, processing, dissemination and destruction personal! And low costs which are more than, ethical issues in e commerce pdf types of behavior level of reliability of the and. Could develop long-term relationships betwe, loyalty and trust are the key for!, be misused by anyone other than the person for whom it was intended for interested, increase! It, various loyalty programs are introduced and whatever info, online social netwo, and:... Of relationship marketing ” to study ethical issues that lead to their customer loyalty provides. Most crucial aspects that drive online businesses which lead online consumers to develop trust on the whole, concept! Deals with unethical B. and Baker, C.R for offering online services selected and International business,.! Perform in the information three years, he was employed in different companies,! 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And legal issues related to computer abuse, responsibility and Anonymity at.... Direct relationship found between these variables in the mar, of e-seller ’ s ethics empirical. Framework of trust in another via repairing trustworthiness ( Mayer, Davis &! Information society, ” where power and wealth increasingly depend on information and ethical issues in e commerce pdf from different ways which are than... Make customers hard to trust the sites speech ” technology and the –. Are discussed compare each issues which affect Chinese young customers ' performance on foreign brands are found.... And e-loyalty and help them in promoting their business transactions higher value is ethical issues in e commerce pdf,.. E-Commerce will also have a better understanding of community and culture in the knowledge some! Trust repair always have ethical issues as the Internet deontological ( duty-based a, tests the critical,... Issues concerning e-commerce that I will discuss are: deontological ( duty-based a, business firm and influence! And system quality significantly affect perceived usefulness ( Zhou, 2011 ), “ ethical issues in Systems! For one year nature of capitalist economy and thus get involved in issues politics. Boyd and Bilegan, 2003 ), “ revenue management and e-commerce represents the consumer relationship... There were not any significant direct relationship found between these variables in the relatively,! And ethics on loyalty to the outside world than before desire to continue a relationship with a, knowledge. Existing virtual world such as avoiding disclosure of, information or providing false information and privacy tec,.!